Shipping and Returns

SHIPPING & RETURN POLICIES

WHAT FORM OF PAYMENT IS ACCEPTED? 

All prices are in US dollars. All payments must be made in US dollars. We accept all major credit cards when purchasing directly from our website.

WHERE IS MY ARTWORK BEING SHIPPED FROM? 

Orders are shipped out from Northern Virginia. 

HOW DO YOU SHIP ORDERS?

Your order(s) will be shipped by commercial courier, but sometimes, if local, we can deliver your order(s) in person. 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Orders typically ship within 2-6 days from the day your order is placed. When we make shipping arrangements with the courier, you will receive an email with a tracking number for your order. Please note estimated delivery times are not guaranteed. Weekends, national holidays, and adverse weather may cause delays in your region. International shipping is subject to custom delays. 

HOW WILL MY PRINT BE PACKAGED FOR SHIPPING?

Prints up to 12x16 inches are carefully wrapped in one of Zoe’s beautifully patterned tissue papers and shipped flat inside a sturdy cardboard envelope.

Prints longer than 16 inches on any side will ship rolled in tissue paper, inside a heavy duty cardboard tube. If your order contains several items that vary in size, some items may ship separately to best protect your artworks.

RETURNS AND REFUNDS

All sales are final. If the product you receive is incorrect or damaged please reach out to us at zoe@zoelinnjarvis.com to discuss the issue. You will have 7 days from the date of reception to advise us in writing that you would like to return the incorrect or damaged artwork, and 14 days to pack and ship it back to us by recognized courier at your own expense. The artwork must be returned in its original packaging. It is important to take care when repacking the artwork. 

Once we have received the artwork, we will notify you that the return is complete and you will get a refund for the price you paid for your order. Any shipping fees will not be refunded.